Terms of Service

Welcome to Mahallu App ("we", "our", "us"). By downloading, accessing, or using our application and services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with any part of these terms, you must discontinue use of the app immediately.

• You must be at least 18 years old to independently use the app
• Users under 18 may use the app only under the supervision of a parent or legal guardian
• You must provide accurate and truthful registration information
• Admin accounts must be authorized by the registered Mahallu committee

• Provide accurate, complete, and up-to-date information at all times
• Use the app only for lawful, legitimate community management purposes
• Do not attempt fraud, hacking, data scraping, or any form of misuse
• Keep your OTP and login credentials confidential — do not share with others
• Do not use the platform to send spam, harass members, or spread misinformation

• Payments are processed via third-party gateways (Razorpay, UPI, etc.) directly to the Mahallu's bank account
• Payments are generally non-refundable unless required by applicable law or explicitly approved by the Mahallu committee
• We are not responsible for bank or payment gateway failures, delays, or errors
• Each Mahallu is fully responsible for purchasing, configuring, and maintaining its own payment gateway account and credentials
• Digital receipts are auto-generated; keep a copy for your records

• Each Mahallu manages and owns its own community data independently
• Authorized admins (Mutawalli) can access member profiles and transaction data for legitimate management purposes
• We are not liable for decisions made by Mahallu admins using the platform
• Member data is visible only to authorized committee members — not to other regular members

All content, features, design, code, branding, and functionality of Mahallu App are owned by or licensed exclusively to us.

• You may not copy, reproduce, distribute, or create derivative works without written permission
• Reverse-engineering or decompiling the app is strictly prohibited
• "Mahallu App" name and logo are registered trademarks — do not use without authorization

To the fullest extent permitted by law, Mahallu App shall not be liable for:

• Payment gateway failures, processing errors, or transaction disputes
• Data loss due to technical failures, cyberattacks, or force majeure events
• Unauthorized account access resulting from shared or compromised login credentials
• Decisions or actions taken by Mahallu admin users
• Service interruptions due to internet connectivity or third-party infrastructure

• Accounts may be suspended or terminated for violations of these Terms
• Subscription lapse will result in read-only access until renewed
• Users may request complete account deletion at any time via contact@mahalluapp.com
• Upon termination, you may export your data before the account is closed

We reserve the right to update these Terms at any time. When we make significant changes, we will notify users via:

• Push notification in the Mahallu App
• WhatsApp notification (for opted-in users)
• Updated effective date on this page

Continued use of the app after such updates constitutes your acceptance of the revised Terms.

These Terms are governed by and construed in accordance with the laws of India, with specific reference to Kerala state regulations applicable to charitable and religious institutions.

• Jurisdiction: Courts of Kerala, India
• Wakaf Board regulations and IT Act 2000 (India) apply where relevant
• Disputes shall first be attempted to be resolved amicably

To maintain financial integrity and audit readiness, the following rules apply to data corrections:

• Admins may edit member profile information at any time
• Transaction and payment records cannot be directly edited or deleted — this protects audit integrity
• Correction requests must be submitted in writing with: committee meeting minutes, original and corrected transaction details, and authorized signatory approval
• Approved corrections will be processed within 5–7 business days

The Mahallu App follows a monthly subscription model. Please read this section carefully — it governs what your current fee covers and how pricing may change in the future.

12.1 What the Current Monthly Fee Covers

• Your current monthly subscription fee covers usage of the standard features and functionalities of Mahallu App as available and agreed upon at the time of subscription
• It includes normal server hosting, standard data storage, and routine maintenance/support for those existing features only

12.2 New Features, Customization & Add-ons

• The current subscription fee does not include any new feature, custom development, integration, or enhancement requested by a Mahallu beyond the existing standard feature set
• Cost for any such request will be determined only after Mahallu App reviews the specific requirement, development scope, and the additional server/infrastructure cost it would involve
• A separate quotation will be shared with the Mahallu committee, and the additional charge (one-time and/or recurring, as applicable) will apply only after written approval from the committee
• Mahallu App reserves the right to decline custom feature requests that are not technically or commercially feasible

12.3 Annual Price Revision

• The monthly subscription fee may increase once every year (typically reviewed at each subscription anniversary), based on prevailing server hosting, cloud, and data storage costs, SMS/communication gateway and payment gateway charges, and other third-party service costs
• Such revisions may also reflect current market conditions, inflation, currency fluctuation, and applicable government taxes, duties, GST, or tariff changes affecting the cost of running the service
• Where underlying costs genuinely reduce, Mahallu App may, at its discretion, also reduce fees proportionally

12.4 Notice, Taxes & Other Pricing Terms

• Any change to pricing — whether the annual revision or an add-on feature charge — will be communicated to the Mahallu committee at least 15 days in advance via push notification, WhatsApp, or email, with the updated effective date published on this page
• Price changes apply only to future billing cycles and are never applied retroactively to amounts already paid
• All quoted prices are exclusive of applicable GST/government taxes unless explicitly stated otherwise; such taxes will be charged additionally at prevailing rates
• If a renewed fee is not paid within the due date, a short grace period (as communicated) applies, after which the account moves to read-only access as described in Section 8
• Continued use of the app after a price-change notice and effective date constitutes acceptance of the revised pricing; if you do not agree, you may discontinue/cancel the subscription before the new fee takes effect, subject to Section 4 (Payments)
• In case of extraordinary and unforeseen increases in third-party costs (e.g. cloud provider price hikes, new government levies, extreme currency fluctuation), Mahallu App reserves the right to pass on such costs with reasonable notice, even outside the regular annual cycle